If you can't log in, please be sure to check the following things:
- Your password is correct. (be sure your caps lock is not on)
- Your email address is correct and typed correctly.
Click the SIGN IN button on the top right hand corner, on the login page, click on Forgot Password? Link
On Forgot Your Password Page, enter your email address ( The email address you used to register with Pets' Station )
You will receive an email with subject : "Password Query Confirmation"
Click on the reset link in that email to open our "RESET YOUR PASSWORD" page.
Set your new password on the New Password and Confirmation fields then click CHANGE PASSWORD Button.
You will receive a email notification that your password has been reset successfully.
You can now login with your new password.
Click the SIGN IN button on the top right hand corner. Login with your email address you used to sign up with us and your password.
Once signed in, click on Addresses Menu. Here you can update your particular and your shipping address or create a new address.
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You can also subscribe to our newsletter by clicking the opt-in option when you sign up for a new account with us during checkout
You also unsubscribe by clicking on the Unsubscribe link on the bottom of our newsletter and you will be automatically unsubscribed.
Pets' Station offers FREE Delivery service for ONLINE orders more than S$55. If your order falls below S$55, there will be a standard delivery charge of S$10.
Sure we can! However there will be a re-delivery fee of S$10 applied for any unsuccessful and rescheduled delivery,
Once your order and payment is received, we will contact you to arrange for delivery. Our delivery time for :
In-stock items is between 3-5 working days (excluding weekends and public holidays)
Pre-Order items delivery time is between 7-10 working days. (excluding weekends and public holidays)
With effect from 1st of March 2020, Pets' Station offers night delivery service. You can now choose to get your order to be delivered at day time or night time.
Day Time Delivery time : From Mondays to Saturdays, 10am to 6pm
Night Time Delivery time : From Mondays to Saturdays, 6pm to 10pm
(Subjected to availability and designated delivery routes. *Terms & Conditions apply)
Our delivery times are as follows:
- Mondays: Between 2.00PM to 6.00PM;
- Tuesdays to Fridays: Between 10.00AM to 6.00PM; 6.00PM to 10.00PM;
- Saturdays: 10.00AM to 1.00PM;
- No delivery on Sundays and Public Holidays.
We have day time and night time delivery that you can choose.
Any special delivery time slots requested to be scheduled will be subjected to a S$20.00 delivery surcharge. Surcharges paid are not refundable. ( Subjected to slot availability)
It is our priority to deliver the goods on time to your door. However, as all delivery timings and schedules are based on our driver’s route, in some circumstances, our delivery time frame may take longer than expected. In such, If we are unable to meet our estimated delivery date, we will contact you as soon as possible and arrange the next available delivery date.
No. We ONLY deliver to addresses within Singapore main island. We do not deliver outside Singapore or to post office boxes.
Due to restrictions and limitations (placed by certain institutions and organisations), we are sorry to that we are not able to make deliveries to the following areas in Singapore:
- Jurong Island
- Tuas Link
- Changi Cargo
- Country Clubs
- Army Camps
- Seletar Aerospace
- Off-shore Islands such as Pulau Ubin
- Turf Club Avenue
- Singapore Prison Quarters
- Airbase sites
- SATS Inflight Catering Centre 1
- ST Kinetics
- Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport
The delivery requires someone to be present at your address to receive the items and sign the POD (Proof of Delivery ) from our delivery man. Upon receiving, Customer should check all the items. No return or exchange request will be attended shall the customers requested to leave the items outside the house.
For sensitive or frozen products, customer are required to to sign an acknowledgement form to acknowledge that the products were received in good condition. No exchange, return or refund will be attended for sensitive and frozen items.
Yes we do and it is Free of Charge.
Kindly note that Assembly service will be done ONLY upon customer's request.
You can request an assembly service from us by leaving a remark on the message field during checkout or call us at 6363 1121
If you made a request to have your item assembled upon delivery, Please kindly ensure that someone is present at your address when our deliveryman arrives.
All major Debit Card & Credit Card through Paypal (Visa / Mastercard / Amex / Discover )
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than Pets’ Station.
To check the security of your connection, look at the lock icon on your URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address should be "https".
We endeavor to make every transaction you make at Pets’ Station 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Pets’ Station.
You will receive a successful payment confirmation from Paypal upon successful payment.
Once payment is completed, you will be redirected to the thank you page.
You will also be receiving order confirmation email from us and PayPal. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with Pets’ Station.
Yes, you can. However, there are terms and conditions for this. Please refer to the Return & Refund Policy for more information on this.
Please refer to the Return & Refund Policy for more information on this.
All our goods and/or services will serve their intended functions.
All warranty conditions are stated in the product and/ or service information provided, unless the distributor/manufacturer has provided none.
Kindly contact us at firstname.lastname@example.org or call us at +65 6363 1121 for further enquiries.
We will try our best to assist you or recommend you an alternative.
With effect from 3rd April 2017, Pets’ Station no longer provides re-packing services.
Please note that Agri-food and Veterinary Authority of Singapore strongly discourage repacking of commercially-imported pet food due to :
- Loss of wholesomeness and freshness during the repacking process
- Risk of contamination during the repacking process
If you don't receive e-mail order confirmation within 15 minutes of payment, reason might be one of the following:
- Order confirmation has been caught by your email's spam filter. Check your Spam or Junk Mail folder.
- Typo in your e-mail address provided. You can check and fix this by contacting our Customer Service Center at 6363 1121 or PM us at Facebook.
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